Refund policy
Your satisfaction is our top priority — always.
At Lumevo we stand behind every product we sell. If you're not completely happy with your purchase we'll make it right. No hassle. No stress.
30-Day Money Back Guarantee: We offer a full 30-day satisfaction guarantee on all orders. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll offer you a full refund or replacement — whichever you prefer.
Eligibility for returns:
- ✅ Item received within the last 30 days
- ✅ Item is unused and in original condition
- ✅ Item is in original packaging
- ✅ Proof of purchase provided
Non-returnable items:
- ❌ Items damaged due to misuse or neglect
- ❌ Items returned after 30 days of delivery
- ❌ Items without proof of purchase
How to start a return:
- Email us at lumevo.str@gmail.com
- Include your order number and reason for return
- We'll respond within 24 hours with return instructions
Refund processing: Once your return is received and inspected we'll notify you by email. If approved your refund will be processed within 5-7 business days back to your original payment method.
Damaged or wrong items: If you received a damaged, defective or incorrect item please email us immediately with photos of the item and we'll send a free replacement or issue a full refund — no return required.
Shipping costs:
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
- Original shipping fees are non-refundable
Questions? Email us anytime at lumevo.str@gmail.com — we're always happy to help.
— The Lumevo Team